Conflict can be positive because __________. a. it can engage ...

[penza]

Conflict can be positive because __________.
 
  a. it can engage people in aggressive discussion
  b. it can lead to innovation and creative decisions
  c. it identifies the stronger members of the team
  d. it fosters competition

Question 2

Communicating with physicians need not be stressful for new nurses if they remember to:
 
  a. work through emotions before talking with the physician.
  b. keep the patient's goal central to the discussion.
  c. maintain shoulder-to-shoulder dialogue.
  d. document patient changes thoroughly.

[KKcool]

Answer to Question 1

b

a. Incorrect: Engaging people in aggressive discussion is a negative, not positive, aspect of conflict.
b. Correct: Much conflict in the workplace is the result of real individual differences in what different employees believe is the best decision or course of action, how objectives should be met, and so on. In such cases, conflict can be good because it can lead to innovation and creative decisions.
c. Incorrect: Identifying stronger members of the team is not necessarily a positive aspect of conflict, as it may lead to competition.
d. Incorrect: Fostering competition is not necessarily a positive aspect of conflict, since this usually results in winlose solutions to a problem.

Answer to Question 2

B
The nurse's goal is to strive for collaboration, keeping the patient goal central to the discussion.
Collaboration allows all parties to be satisfied and improves quality.

[penza]

TYSM

[tkempin]

Gracias!