The clinical educator on a unit has attempted to implement a ...

[bobypop]

The clinical educator on a unit has attempted to implement a lunch and learn in-service for the staff, but employees have been reluctant to participate.
 
  Which of the following opening statements demonstrates an assertive approach to communication? a. You have to participate in the in-service sessions at least once before you can say that you won't like them.
  b. You need to participate in these in-services, or you will be seen as uncooperative.
  c. I'd really appreciate your attendance at one in-service, at least so that you can provide feedback about their value.
  d. You have to participate in the in-services because they ultimately help the patients.

Question 2

A(n) __________ is when a disagreement about how to manage a difficult situation in the workplace involves a winlose solution, a high level of assertiveness, a low level of cooperation, and both individuals focusing on winning.
 
  a. competition
  b. compromise
  c. avoidance
  d. accommodation

[kaykay69]

Answer to Question 1

c

a. Incorrect: Suggesting that someone MUST do something is seen as being uncooperative
b. and aggressive, not assertive.
c. Incorrect: Suggesting that someone MUST do something is seen as being uncooperative and aggressive, not assertive.
d. Correct: Assertive behaviour is associated with saying no, asking for what you want, expressing negative and positive comments, and initiating, continuing, and ending an interaction. This answer demonstrates assertiveness because the clinical instructor asked for exactly what she wanted.
e. Incorrect: Suggesting that someone MUST do something is seen as being uncooperative and aggressive, not assertive.

Answer to Question 2

a

a. Correct: One approach to dealing with conflict is competition, which occurs when both individuals focus on winning. Both parties are high in assertiveness and low in cooperation as they both focus on arguing for their desired outcomes.
b. Incorrect: Compromise results in loselose solutions, in which neither party ends up with a solution that he or she would consider ideal. Both parties use medium assertion and medium cooperation.
c. Incorrect: Avoidance occurs when both individuals decide not to deal with the conflict. Both individuals are low in assertiveness and cooperation, and because the conflict is not dealt with, there is no solution and the result is a loselose situation.
d. Incorrect: With accommodation, one individuals decides to allow the other individual to have what the other person wants. The individuals are low on assertiveness but high in cooperation, resulting in a winlose solution.