Author Question: You have submitted an application to the local hospital for a possible staff position and received a ... (Read 82 times)

waynest · **on:** Jul 7, 2018

You have submitted an application to the local hospital for a possible staff position and received a letter stating someone would call in order to conduct a phone interview.

You are driving to the shopping mall to purchase a graduation outfit because graduation is tomorrow. Suddenly your cellular phone rings. It is the Nurse Recruiter stating that she is calling to interview you. The noise from the traffic is so loud that you can barely hear what the Nurse Recruiter is saying. Which action should your take? a. Ask the Nurse Recruiter to speaker louder.
b. Pull over and continue to talk, answering all of the Nurse Recruiter's questions
c. Ask the Nurse Recruiter if the call can be rescheduled for another time when you canfocus on the conversation
d. Tell the Nurse Recruiter that the call is interfering with you shopping and you must buy
your graduation outfit today

Question 2

Informal (grapevine) communication in health care is used to properly inform staff of (select all that apply):

a. Changes in practice.
b. Christmas party celebration.
c. Patient survey results.
d. Girl Scout cookie order pick-up.
e. Termination of an employee.

aidanmbrowne · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

C
It is acceptable to set up another time to talk to the interviewer if you have been caught driving, etc.
Minimize any distractions, like the sound of traffic, TV, kids, and know it is ok to ask to set an
appointment for the call so you can focus on the conversation.

Answer to Question 2

B, D, E

Feedback
Correct These are examples of informal communication and are more closely aligned with gossip. These are not formal communication methods in an institutional environment.
These are examples of informal communication and are more closely aligned with gossip. These are not formal communication methods in an institutional environment.
These are examples of informal communication and are more closely aligned with gossip. These are not formal communication methods in an institutional environment.
Incorrect An example of formal communication.
An example of formal communication.