Answer to Question 1
Correct answers will include the following 4 points.
o honeymoon
o shock
o recovery
o resolution
Answer to Question 2
A
The case management model establishes certain criteria and methods for patient management utilizing
specific tools. Some of these tools are practice guidelines (not medical management, because only a
health practitioner such as a physician or advanced practice nurse may do this), critical pathways,
variance analysis, protocols, and outcome measurement tools.