The human resource manager understands that an example of a ...

[nummyann]

The human resource manager understands that an example of a quality performance outcome measure involves which of the following?
 
  a. Patient satisfaction c. Staff satisfaction
  b. Return on assets (ROI) d. Organizational climate

Question 2

One of the laboratories in your hospital budgeted 24,000 for procedure activity. However, when reviewing the data, the head of the department realized that the actual cost was 26,250 . What was the variance?
 
  a. 9.1 percent c. 10.4 percent
  b. 9.4 percent d. 110 percent

[blakeserpa]

Answer to Question 1

C
An outcome for a quality performance measure related to human resources is staff satisfaction. Patient
satisfaction is a clinical care outcome, and return on assets (ROI) is a financial management outcome.
The organizational climate is a human resource process, as opposed to the outcome.

Answer to Question 2

C
The variance for the laboratory was 10.4 percent. To determine the variance, the head of the
laboratory would subtract the budgeted amount from the actual amount (26,500  24,000 = 2,500).
Next, 2,500 is divided by the budget amount of 24,000 = 10.4 percent.