Author Question: The best time to train an end-user is which of the following? 1. Before the system goes live 2. ... (Read 52 times)

fnuegbu · **on:** Jul 7, 2018

The best time to train an end-user is which of the following?

1. Before the system goes live
2. Upon notice that there will be an upgrade
3. After the system goes live
4. As soon as the vendor has been selected

Question 2

The cost of a new or upgraded system can be burdensome on an organization from a budgetary perspective. Which of the following statements can be considered a return on investment?

1. Employees express satisfaction with their jobs and turnover rate is low.
2. Staff with IT skills is more marketable and have greater job flexibility.
3. The newly trained individual can be granted work release time to train new staff members.
4. After the training, the objectives have not been met.

aidanmbrowne · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

1
Rationale: The timetable and schedule is a delicate balance; end-user training conducted too early in the implementation process may require retraining before go-live. Individuals trained late in the implementation process may need additional support once the system is in use.

Answer to Question 2

1
Rationale: A well trained workforce can be considered a return on investment when job satisfaction and retention are outcomes.