Author Question: Which of the following is specifically focused on measuring satisfaction in health-care systems? ... (Read 31 times)

urbanoutfitters · **on:** Jul 7, 2018

Which of the following is specifically focused on measuring satisfaction in health-care systems?

1. Center for Medicare and Medicaid Services
2. Institute of Medicine
3. Press-Ganey Company
4. U.S. Health and Human Services

Question 2

Clinical operation disruption is can be minimized through which of the following?

1. Identification of the processes and their changes are included in training.
2. Following the IT liaison's demands for perfection
3. Making the changes during the night shift
4. Spending money on a consultant.

jxjsniuniu · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

3

Feedback
1 Reimbursement for services.
2 Correct answer.
3 Research analysis and recommendations for change.
4 Regulation enforcement.

Answer to Question 2

1
Rationale: Clinical operation disruption is minimized via the identification of the processes and their changes which are then included in user training and implemented by the management team. The implementation plan should include strategies to address resistance to change.