What is emotional intelligence? A) Requires that you hold your ...

[RRMR]

What is emotional intelligence?
 
  A) Requires that you hold your emotions in check
  B) Use emotions effectively
  C) Is an intelligence that you are born with
  D) Requires attending seminars on feelings

Question 2

In which of the following situations would you expect low morale and frustration?
 
  a. Statement of philosophy indicates We value our staff. When staff members leave, careful evaluation is done to deter-mine whether staff should be replaced by full- or part-time employees.
  b. Practices include annual staff recognition celebrations. During times of change, staff members are actively included in issue identification and solution finding.
  c. Recruitment ads promise opportunities for advancement for everyone. Promotions are given only to individuals with long-standing service and entrenched rela-tionships.
  d. The vision indicates that there is strong commitment to lead in research. The or-ganization has tried to implement a strong campaign to attract leading nurse re-searchers but has experienced difficulty in doing so.

[guyanai]

Answer to Question 1

B

Answer to Question 2

C
Although frustration may occur with external factors that affect ability to act on values and aspi-rations, lack of congruence between what is espoused as a value within the organization (such as promising advancement as an incentive to join the organization) and what is actually done (such as restricting advancement to internal candidates with much organizational history) can cause low morale and confusion.