Sally (RN) and Melissa (RN) have shared an ongoing conflict since ...

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Sally (RN) and Melissa (RN) have shared an ongoing conflict since the first day that Melissa worked on the unit. Sally has confided to another colleague that she doesn't even know why the conflict started or what it was about.
 
  This is an example of: a. How expectations and objectives need to be made clear in team situations.
  b. The need to encourage open discussion of disagreements in opinions.
  c. The importance of involving all staff in discussions in group settings.
  d. The enduring nature of first impressions.

Question 2

The outcomes concept that emphasizes the multidisciplinary process of providing health care is known as outcomes:
 
  a. maintenance.
  b. management.
  c. measurement.
  d. monitoring.

[bhavsar]

Answer to Question 1

D
First impressions are lasting and, as Sally indicates to her colleagues, are often an unconscious response.

Answer to Question 2

B
Outcomes management is defined as a multidisciplinary process designed to provide quality health care, decrease fragmentation, enhance outcomes, and constrain costs (Huber & Oermann, 1998).

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TYSM

[Viet Thy]

Excellent