A nurse manager at a home healthcare service has resigned to take ...

[TVarnum]

A nurse manager at a home healthcare service has resigned to take a position at a local ambula-tory care center. She has been hired because of her expertise in TJC accreditation.
 
  To initiate the changes, the nurse manager has to be knowledgeable about the differences between a home healthcare institution and an ambulatory care center, which is a primary care institution. Primary care institutions are facilities that provide: a. Rehabilitative or long-term care.
  b. Disease-restorative care.
  c. First access to care.
  d. Only outpatient services.

Question 2

During times of extreme crisis, what types of communication can be expected (select all that apply)?
 
  a. Employees prefer to obtain communica-tion from external sources.
  b. Normal communication flows are dis-rupted.
  c. Managers should remain at home to de-crease the number of personnel on scene.
  d. Managers and leaders should stay focused on the business.
  e. Managers and leaders have a contingency and disaster plan in place.

[chloejackso]

Answer to Question 1

C
The spectrum of care services provided are typically described as primary care (first-access care), secondary care (disease-restorative care), and tertiary care (rehabilitative or long-term care). Ambulatory care centers are an example of primary care.

Answer to Question 2

B, D, E
In times of extreme crisis, internal communication to employees takes precedence. It is important for leaders to be on the scene to lead, make decisions, and show compassion. Leaders choose communication channels carefully, because normal flows are often disrupted. Managers stay fo-cused on the business at hand and have a contingency and disaster plan in place.