Tenets embraced by health care professionals and promoted by ...

[saliriagwu]

Tenets embraced by health care professionals and promoted by health care leaders and organiza-tions such as TJC and the IOM include which of the following (select all that apply)?
 
  a. People and systems are the problems, not processes.
  b. Quality measurement and monitoring is everyone's job.
  c. Quality cannot be enhanced by nonpuni-tive work cultures.
  d. Standardization of processes is key to managing work and people.
  e. The impetus for quality monitoring is not primarily for accreditation or regulatory compliance.

Question 2

Strategic plans are a written collection of organizational ____.
 
  a. Awards
  b. Goals
  c. Intentions
  d. Policies

[jesse.fleming]

Answer to Question 1

B, D, E
Tenets embraced by health care professionals and promoted by health care leaders and organiza-tions such as TJC and the IOM include the following: processes and systems are the problems, not people; standardization of processes is key to managing work and people; quality can be en-hanced only in safe, nonpunitive work cultures; quality measurement and monitoring is every-one's job; the impetus for quality monitoring is not primarily for accreditation or regulatory compliance, but rather as a planned part of an organization's culture to continuously enhance and improve its services; based on continuous feedback from employees and customers, consumers and stakeholders must be included in all phases of quality improvement planning; consensus among all stakeholders must be gained to have an impact on quality and safety; and health policy should include a focus on continuous enhancement of quality and safety.

Answer to Question 2

B
Strategic plans are a collection of written descriptions of organizational values, goals, and vision.