When confronted with the controversy and the apparent poor morale ...

[BrownTown3]

When confronted with the controversy and the apparent poor morale of the evening staff, the unit manager decided the staff needed to take some time off. He scheduled holidays for the staff without consulting them.
 
  A couple of the staff nurses approached the manager and indicated that the problem was not scheduling, but rather the team leader and her patient assignments. What was the unit manager's first missed step in problem solving? a. Not using a problem-solving model
  b. Not considering a number of alternatives
  c. Poor evaluation of outcomes
  d. Incorrect problem identification

Question 2

_____ communication patterns exist between colleagues and serve to contribute to a hostile work environment, high turnover, burnout, and job dissatisfaction.
 
  a. Defensive
  b. Disruptive
  c. Negotiating
  d. Humanizing

[bookworm410]

Answer to Question 1

D
The unit manager did not begin with an accurate identification of the problem. Problem solving needs to begin with why?

Answer to Question 2

B
Documentation in literature is extensive regarding disruptive and distracting communication in-teractions not only between nurses and colleagues but also between nurses and patients. The re-search indicates that nursing personnel experience high turnover rates, job dissatisfaction, and burnout; many registered nurses are leaving the profession. The work environment is described as hostile to nurses, and patient outcomes of increased severity of illness and mortality have been directly related to poor communication skills of the staff.

[BrownTown3]

Excellent

[tuate]

TYSM