Complex change situations require that the change leader promote ...

[penguins]

Complex change situations require that the change leader promote ongoing visioning among staff members. One strategy is to:
 
  a. Consciously evaluate invisible mental models.
  b. Allow for individual outcomes.
  c. Encourage cooperative activities.
  d. Operate between order and disorder.

Question 2

As a nurse manager, you realize that your unit has become a toxic environment in which horizontal violence and incivility has become common. In addressing the problem, you decide to implement which of the following?
 
  a. Increased education in clinical skills
  b. Follow-up of all reports of violence
  c. Training in conflict resolution and team-building
  d. Posting of the institutional policy on vi-olence at the nursing station

[DHRUVSHAH]

Answer to Question 1

A
Senge's theory on change suggests that each individual or organization bases activities on a set of assumptions, or a set of beliefs, or mental pictures about the way that the world should work. When these invisible models are uncovered and consciously evaluated, it is possible to determine their influences on work accomplishment.

Answer to Question 2

C
Encouragement to report violence in all its forms is crucial to understanding the root of the problem and implementing plans to eradicate it. Acts of good faith by organizational manage-ment in supporting staff include a policy of non-retaliation for reporting. Making sure that re-porting is easier and doing an impartial investigation are critical. Addressing a toxic culture also requires training in conflict management, leadership, communication, and team-building.