Answer to Question 1
A
The use of informatics to research evidence and alternative models of delivery, to compare data and solutions with those of other managers, and to enhance the coordination and delivery of pa-tient care can assist managers in making solid decisions about resource utilization. The use of informatics is embraced by Generation X-ers and Millennials who grew up with technology, but may be more difficult for older staff.
Answer to Question 2
B
Evidence has linked healthy work environments to increased patient satisfaction, better patient outcomes, and fewer errors.