Education must be continually available to employees in ...

[big1devin]

Education must be continually available to employees in institutions that practice shared governance. Educational programs should include (select all that apply):
 
  a. conflict resolution.
  b. successful budgeting.
  c. behavioral management.
  d. planning and conducting effective meet-ings.
  e. collecting, aggregating, and displaying meaningful data.

Question 2

The most important approach that a nurse manager can take with an emotionally troubled employee is to:
 
  a. Act as a therapist for the employee.
  b. Adjust the standard of care to assist the employee.
  c. Assist the employee in obtaining profes-sional help.
  d. Adjust the employee's work schedule to decrease stress.

[kaylee05]

Answer to Question 1

A, D, E
Programs are needed to instruct new employees and newly elected unit representatives, to conti-nually develop leadership behaviors in nursing staff, and to support and guide nurse managers. Educational programs should include consensus building and conflict resolution; planning and conducting effective meetings; successful communication techniques and skills; collecting, ag-gregating, and displaying meaningful data; and strategies for successful problem solving.

Answer to Question 2

C
Emotional difficulties are usually beyond the scope of skills that a nurse manager would normally employ. A referral needs to be made to a professional who is specifically prepared to deal with this kind of difficulty.