The nurse manager, as the leader of the unit's customer (client) ...

[chandani]

The nurse manager, as the leader of the unit's customer (client) first initiative, has asked the staff nurses to develop and administer a survey to every client before discharge.
 
  In asking the staff nurses to accomplish this task, the nurse manager is demonstrating: a. Accountability.
  b. Shared leadership.
  c. A common purpose.
  d. Independence in the nursing manager's role.

Question 2

Lee, the head nurse in ER, has attempted to meet Jillian, one of her staff RNs, for several days to discuss concerns about Jillian's relationships with her team members.
 
  Lee hopes to offer Jillian coaching so that Jillian's relationships can be more satisfying for Jillian and her team members. Each time Lee and Jillian set a time to meet, Jillian phones in sick. In this situation, Lee and Jil-lian are demonstrating: a. Similar conflict management strategies.
  b. Escalation of conflict.
  c. Avoidance and compromise strategies.
  d. Competing and compromise strategies.

[smrtceo]

Answer to Question 1

B
Healthy work environments are facilitated by involving staff and others in decision making; gaining access to information is one characteristic of shared decision making. Shared decision making enables staff to feel valued in policy development and in directing and leading.

Answer to Question 2

C
Jillian is demonstrating avoidance by staying away from meetings to discuss her team relation-ships, and Lee is demonstrating compromise by offering coaching in return for Jillian's being able to engage in more satisfying relationships.