Dividing work by occupation leads to a functional organization ...

[craiczarry]

Dividing work by occupation leads to a functional organization where services are arranged by the type of work performed. What are some benefits of the functional form within the health care organization (select all that apply)?
 
  a. Professional silo
  b. Fragmented care delivery
  c. Cost reduction
  d. Enhanced performance and quality
  e. Promotion of professional development

Question 2

Which of the following activities would represent a customer-friendly approach in a healthcare setting? (Select all that apply.)
 
  a. Using a local anesthetic before inserting a needle into a child's arm
  b. Repeating patient history information to the admitting clerk, the admitting nurse, and the ultrasound technician
  c. Ensuring that birthing preferences are on file and available when a laboring mother comes in
  d. Providing support to families when a fam-ily member is brought into trauma

[TheDev123]

Answer to Question 1

C, D, E
By dividing personnel according to the type of work performed, organizations can capitalize on the expertise, experience, efficiency, and professional standards that each discipline offers. Other benefits include cost reduction through shared resources; enhanced monitoring of cost, perfor-mance, and quality; and, promotion of professional development, identity, autonomy, advocacy, and career advancement (Charnes & Tewksbury, 1993). Disadvantages of the functional form are its potential to overemphasize professional silos, discourage informal relationships across discip-lines, and fragment care delivery.

Answer to Question 2

A, C, D
A service orientation means delivering services in a manner that is least disruptive. When possible, services should come to the patient and should be as easy, comfortable, pleasant, and effective as possible. Meeting the emotional, psychosocial, and spiritual needs of the patient is important.