A family is keeping vigil at a critically ill patient's bedside. ...

[lidoalex]

A family is keeping vigil at a critically ill patient's bedside. Other, distant family members, not yet able to come, call the unit continuously, asking for updates and wanting to express concern.
 
  You speak with the distant family members and suggest that you are going to refer them to the hospital social worker, whose role is to work with people in such situations. What role are you assuming through this action? a. Manager
  b. Leader
  c. Follower
  d. Laissez-faire

Question 2

Disease management is the monitoring of:
 
  a. chronic illness across the health care con-tinuum.
  b. mental illness in the outpatient setting.
  c. surgical illness across the health care con-tinuum.
  d. terminal illness in the hospice setting.

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Answer to Question 1

A
As a manager, you are concerned with managing and coordinating resources to achieve outcomes in accordance with established clinical processes. Referral to a social worker alleviates demand on staff time and is consistent with hospital procedures.

Answer to Question 2

A
Disease management programs contain a series of clinical processes and services across the health care continuum that rely on informatics to identify and manage a medical or chronic condition in at-risk populations to improve care, promote wellness, and manage or reduce costs.