A number of characteristics have been identified as behavioral ...

[ssal]

A number of characteristics have been identified as behavioral styles of organizations in the United States. Characteristics of these behavioral styles include which of the following? Select all that apply.
 
  a. a firm handshake is important
  b. use direct eye contact in work situations
  c. be on time to interview appointments
  d. in areas where daily dress is more casual, casual dress is okay in business situations and in clinical work settings

Question 2

A number of techniques have been identified to assist nurses who work with staff from a different culture who speak English as a second language. Which of the following are some of these techniques? Select all that apply.
 
  a. if you feel you cannot achieve effective communication, give up
  b. acknowledge that your coworker's value system and perception of what good is may be different from your own
  c. appreciate the knowledge you can gain from working alongside a skilled nurse from another culture
  d. provide your coworker with written resources that can help reinforce your verbal communication

[bassamabas]

Answer to Question 1

A, B, C
It is important to consider the organizational behavior style for any new work environment you may encounter, particularly when working with organizations from the United States. Some considerations regarding greetings, titles, punctuality, body language, and dress include: a firm handshake is important, use direct eye contact in work situations, be on time to interview appointments as punctuality is highly respected, especially in nursing, in areas where daily dress is more casual, business situations and in clinical work settings require professional dress (not casual dress), and it is important to keep one-arm's-length distance away from the speaker in conversations.

Answer to Question 2

B, C, D
Some techniques that can assist in enhancing communication with staff who are from another culture and speak English as a second language are: 1) if you feel you cannot achieve effective communication with your coworker, request to work with another person so you won't be held accountable for the actions of someone with whom you cannot communicate (not give up), 2) acknowledge that your coworker's value system and perception of what good is may be different from your own, 3) appreciate the knowledge you can gain from working alongside a skilled nurse from another culture, 4) provide your coworker with written resources that can help reinforce your verbal communication, and 5) clarify your coworker's level of understanding of verbal and written communication.

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TYSM

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Gracias!