E-mail etiquette has specific guidelines and preference ...

[armygirl]

E-mail etiquette has specific guidelines and preference especially in the workplace. Which of the following are correct tips for communicating via e-mail? Select all that apply.
 
  a. be brief and reply sparingly as appropriate
  b. reply immediately to an angry message
  c. use good judgment as e-mail may not be private
  d. use clear subject lines
  e. do not forward e-mail messages from others without their permission
  f. use capital letters generously for emphasis

Question 2

Some strategies that leaders can use to avoid groupthink behaviors are listed below. Which is not correct?
 
  a. preventing this from happening by removing anyone who begins to encourage these behaviors
  b. allowing the group time to gather additional data
  c. encouraging independent thinking
  d. encouraging members to verbalize their ideas

[Alyson.hiatt@yahoo.com]

Answer to Question 1

A, C, D, E
E-mail communication has recommended guidelines and expectations as with any other form of communication. Some tips for e-mail communication are: no capital letters, be brief, use clear subject lines, cool off before responding to an angry message, forward e-mail messages from others only with their permission, use good judgment because e-mail may not be private.

Answer to Question 2

A
When a leader observes group members beginning to display or encourage certain known groupthink behaviors, taking them aside (outside of the group) and talking with them about what is occurring and how these behaviors may negatively impact the group is a sound management strategy for stopping groupthink in its beginning stages (not preventing this from happening by removing anyone who begins to encourage these behaviors). Allowing time to gather additional information and to reflect upon what already exists, encouraging independent (not group) thinking, and encouraging members to verbalize their own opinions and ideas are ways of helping to prevent groupthink behaviors from occurring.