A director must discipline an ICU manager. The director and ...

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A director must discipline an ICU manager. The director and manager have become friends. When disciplining the manager what is the best approach by the director?
 
  1. Inform the HR (human resources) department.
  2. Include the CNO (chief nurse officer) in the session.
  3. Discuss the issues with other nursing staff to obtain supportive information.
  4. Discuss the issue, concentrate on the issues, and do not make it personal.

Question 2

A medical-surgical nurse has complained to the human resources (HR) director regarding unfair treatment by the medical-surgical manager.
 
  The nurse informs HR of a reprimand they experienced within the past week and the tolerance of other nursing staff who exhibit similar behaviors. The HR director informs the CNO (chief nurse officer) of: 1. Unusual management styles within the medical-surgical department.
  2. The necessity to confront the director who is over the manager.
  3. The inconsistencies of discipline to nurses within the department.
  4. The potential for litigation against the organization.

[yuyiding]

Answer to Question 1

4
Explanation: 1. The director should focus on the issues and not allow the discussion to become personal.
Including the HR director, CNO, and other nursing staff is inappropriate. The HR director and
CNO may need to be informed but not included in the discussion.

Answer to Question 2

3
Explanation: 1. The manager must be consistent with the treatment of all employees, especially when applying
disciplinary actions. The unusual management style and potential litigation are issues that may
or may not apply to the situation. The director needs to be informed but the manager needs to
be counseled regarding the appropriate manner in which to address the situation.