A serious conflict between a nurse and a nursing assistant ...

[Yi-Chen]

A serious conflict between a nurse and a nursing assistant erupted into a shouting match in the hallway. The nurse attempted to slap the nursing assistant.
 
  What conflict responses are appropriate for the assistant? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Standard Text: Select all that apply. 1. Accommodating
  2. Withdrawal
  3. Avoiding
  4. Smoothing
  5. Negotiation

Question 2

A nurse manager and a staff nurse are in conflict. The nursing supervisor has decided to use mediation to arrive at a solution.
 
  The supervisor should be most concerned about which person's level of comfort when choosing a place for the mediation meeting? 1. The manager
  2. The staff nurse
  3. The supervisor
  4. There should be equal concern for all participants.

[heinisk01]

Answer to Question 1

2,3
Rationale 1: When the conflict becomes violent, accommodation is no longer appropriate.
Rationale 2: When safety is at risk, withdrawal is a valid response.
Rationale 3: When safety is at risk, avoiding is a valid response.
Rationale 4: When the conflict becomes violent, smoothing is no longer appropriate.
Rationale 5: When tempers are high and the situation is dangerous, negotiation is not possible.
Global Rationale:

Answer to Question 2

2
Rationale 1: The manager is in a power position over the staff nurse. The supervisor should not be most concerned about the manager's level of comfort.
Rationale 2: The staff nurse has the lowest ranking of all involved in this mediation. The most concern should be with the staff nurse's level of comfort.
Rationale 3: The supervisor's level of comfort is not the most important in this situation.
Rationale 4: The lowest ranking person should receive the most consideration when planning a place for this meeting.
Global Rationale: