A physician criticizes the care provided by a nurse in an area ...

[kodithompson]

A physician criticizes the care provided by a nurse in an area where others are present.
 
  Which actions by the nurse would the manager interpret as a covert conflict behavior resulting from this situation? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Standard Text: Select all that apply. 1. The nurse says, You can't talk to me like that.
  2. The nurse avoids the physician in the hallway.
  3. The nurse refuses to care for the physician's clients.
  4. The nurse is no longer as careful in caring for this physician's clients.
  5. The nurse is apathetic about the care of clients.

Question 2

The hospital has initiated a new fall risk-assessment tool. The nurse manager would like to reward those staff members who use the tool regularly. Which method of reinforcement would be most successful in getting long-term compliance?
 
  1. A coupon for free lunch each time the tool is utilized
  2. A counseling session with the nurse manager when the assessment tool has not been utilized
  3. A coupon for a free lunch for staff members who have utilized the tool appropriately during a medical
  record review of nursing documentation
  4. A pizza party for the staff when there is 100 compliance

[smrerig]

Answer to Question 1

2,4,5
Rationale 1: Aggression is an overt conflict behavior.
Rationale 2: Avoidance is a covert behavior.
Rationale 3: Refusal is an overt act of conflict.
Rationale 4: Not being as careful is a covert action.
Rationale 5: Apathy is a covert conflict behavior.
Global Rationale:

Answer to Question 2

3
Explanation: 1. When giving reinforcement for desired behaviors, the reward should be seen as positive for the
employee and based on continued performance. A reward on each occurrence of a behavior
will change behavior more quickly, but is not as effective for a lasting behavior change.