Two staff members have a long-standing dislike of one another. ...

[cagreen833]

Two staff members have a long-standing dislike of one another. Generally they hide their feelings, but occasionally they engage in name-calling and derogatory remarks. Today their dislike erupted into a shoving match in the break room.
 
  How should the manager handle this situation? 1. Tell the two staff members to go to the manager's office immediately.
  2. Send both of the employees off the unit.
  3. Immediately call for security.
  4. Stand between the employees and tell them to calm down.

Question 2

Which statements by a nurse in the emergency department are examples of groupthink? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Standard Text: Select all that apply.
 
  1. We've already talked about this enough. We need to present a united front on this issue.
  2. The medical unit nurses won't like this decision because it is too much work.
  3. Let's all vote yes on this so we can get back to work.
  4. We need to consider the workload of the intensive care unit nurses.
  5. Does anyone else have any ideas to discuss?

[kiamars2010]

Answer to Question 1

3
Rationale 1: The manager should not try to intervene when physical violence is occurring.
Rationale 2: The manager should not send these employees off the unit. Violence may continue or escalate.
Rationale 3: Security should be notified immediately when physical violence occurs or is imminent.
Rationale 4: The manager should not risk harm to self by standing between these employees.
Global Rationale:

Answer to Question 2

1,2,3
Rationale 1: Suppression of dissent and new ideas occurs with groupthink.
Rationale 2: Stereotyping outsiders is a symptom of groupthink.
Rationale 3: There is a strong tendency in groupthink to seek concurrence.
Rationale 4: Considering the opinion of others is not a symptom of groupthink.
Rationale 5: Leadership controls the discussion and numbers of topics to be discussed in groupthink.
Global Rationale: