A nurse says, I don't see what all the fuss is about bullying. ...

[Caiter2013]

A nurse says, I don't see what all the fuss is about bullying. Every new nurse has to go through it. It's just a part of the history of nursing.
 
   How should the manager respond? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Standard Text: Select all that apply. 1. I know. It's a shame that all the old ways are changing.
  2. Why would you want to bully a new nurse? They are all so nave and cute.
  3. The Joint Commission does not tolerate disruptive or abusive behavior.
  4. The American Nurses Association does not approve of bullying behaviors.
  5. New nurses bring new ideas. Why would you bully them?

Question 2

A group of nursing students have just arrived on the unit. Which actions by staff would be considered uncivil to these students? Note: Credit will be given only if all correct choices and no incorrect choices are selected.
 
  Standard Text: Select all that apply. 1. The unit clerk groans when the instructor enters the nursing station with the students.
  2. A nurse quietly says, Please do not assign a student to me today. I have two very sick clients who are going to require my full attention.
  3. A nurse whispers, Not students again today.
  4. A nursing assistant asks the students how long they have been in school.
  5. A transport worker says, Just great, more students to get in the way today.

[jliusyl]

Answer to Question 1

3,4,5
Rationale 1: Agreeing with the nurse only serves to reinforce the behavior.
Rationale 2: A statement about the new nurse being nave and cute is a bullying behavior.
Rationale 3: The Joint Commission recommends a zero tolerance policy regarding disruptive or abusive behavior.
Rationale 4: The ANA recommends several strategies to combat these behaviors.
Rationale 5: New ideas are brought by new nurses. Bullying of any segment of the profession is wrong.
Global Rationale:

Answer to Question 2

1,3,5
Rationale 1: Any action that indicates the students are unwelcome is not civil.
Rationale 2: This nurse has not been uncivil, but is stating a fact about the acuity of clients.
Rationale 3: This whisper is not civil, despite the level at which it is spoken.
Rationale 4: This is a valid statement and is civil.
Rationale 5: The intent of this remark is probably not civil.
Global Rationale:

[Caiter2013]

Wow, this really help

[xiaomengxian]

Gracias!