Author Question: The staff has complained that a nurse receives frequent personal phone calls, which is a violation ... (Read 94 times)

chandani · **on:** Jul 8, 2018

The staff has complained that a nurse receives frequent personal phone calls, which is a violation of policy. In what manner should the manager address this nurse?

1. Meet with the nurse privately and inquire as to the necessity of personal phone calls.
2. Meet with the nurse and give a verbal warning.
3. The manager should inform the nurse the other nurses are complaining about the phone calls.
4. Tell the complaining nurses to handle the situation with peer pressure.

Question 2

The procedures for managing client pain are being investigated as part of the hospital's total quality management program.

Whom should the manager plan to invite to this meeting? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Standard Text: Select all that apply. 1. The hospital CEO
2. A representative from pharmacy
3. A representative from the medical staff
4. A staff nurse who works with clients in pain
5. A representative from social services

sierramartinez · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

1
Rationale 1: The manager should address the behavior in private and investigate the situation.
Rationale 2: It may or may not be appropriate to give a warning.
Rationale 3: It is not necessary to tell the nurse that peers are complaining about the phone calls if it is a violation of policy.
Rationale 4: It is inappropriate to have nursing staff address the issue.
Global Rationale:

Answer to Question 2

2,3,4
Rationale 1: The CEO is not involved in the process of managing clients' pain and would not be part of this investigation.
Rationale 2: As pharmacy is involved in providing the medication to control pain, this department would be represented at this meeting.
Rationale 3: As the orders for medications to control pain are generated by physicians, a representative from the medical staff would be invited to this meeting.
Rationale 4: The staff nurse is on the front lines of controlling client pain and would be a valuable member of this group.
Rationale 5: It would be rare for social services to be involved in the management of client pain, so this department would not be part of this group.
Global Rationale: