Answer to Question 1
2
Explanation: 1. Applying for a job requires a high level of formality. A written cover letter and rsum are
expected by most organizations offering employment opportunities. Applying via e -mail is
incorrect because it is less formal than a written letter. It is appropriate when the organization
specifically requests that rsums be mailed via e-mail. Calling the nurse manager to schedule
an interview is incorrect because a telephone call is an intimate form of communication but
may be made as an inquiry after the written rsum is sent. Visiting the nurse manager is
incorrect because a face-to-face meeting is the highest level of personal intimacy involved in
communication. A meeting can occur at the request of the potential employer.
Answer to Question 2
1,4
Rationale 1: Exceptions include failure to report an adverse event or error, criminal acts, false reporting, or refusing to participate in a system designed to prevent errors. Changing nursing notes is illegal unless specific protocols are followed, which would be unlikely on a routine basis.
Rationale 2: Human errors are handled by the just culture of the blame-free environment. Overlooking an order is a human error.
Rationale 3: Human errors are handled by the just culture of the blame-free environment. Client accidents are considered human errors.
Rationale 4: Exceptions include failure to report an adverse event or error, criminal acts, false reporting, or refusing to participate in a system designed to prevent errors.
Rationale 5: Human errors are handled by the just culture of the blame-free environment. Miscounting errors are considered human errors.
Global Rationale: