Which part of Six Sigma is vastly different from other quality ...

[vHAUNG6011]

Which part of Six Sigma is vastly different from other quality management programs?
 
  1. Six Sigma has a client focus.
  2. Data drive the program.
  3. Failure is tolerated.
  4. Management is proactive.

Question 2

In which ways can nurse managers reduce risks for the organization? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Standard Text: Select all that apply.
 
  1. Investigating a complaint about nursing care from a client's spouse
  2. Encouraging nurses to cut corners when possible
  3. Talking to physicians about ways to improve client care
  4. Keeping staff members on task throughout the workday
  5. Making sure staff members work minimal overtime

[deja]

Answer to Question 1

3
Rationale 1: Most quality improvement programs are client focused.
Rationale 2: Data drive most quality improvement programs.
Rationale 3: One of the Six Sigma themes is aiming for perfection but tolerating failure.
Rationale 4: Proactive management is common in most quality improvement initiatives.
Global Rationale:

Answer to Question 2

1,3,4,5
Rationale 1: By investigating a complaint, the nurse manager may discover a true issue in the delivery of care. The manager may also gain a greater understanding of any underlying tensions that caused the spouse to make the complaint.
Rationale 2: Cutting corners is a very real temptation in the high-paced environment in which nurses practice. The manager should not encourage this behavior as it is often risky and dangerous.
Rationale 3: The nurse manager is in a position to discuss improvement of client care across disciplines.
Rationale 4: The nurse manager can help make work more efficient by keeping staff members on task throughout the workday.
Rationale 5: When staff members are tired from working overtime, they are more likely to make errors.
Global Rationale:

[vHAUNG6011]

Excellent

[phuda]

TYSM