Which step is critical for change to be initiated? 1. Data ...

[colton]

Which step is critical for change to be initiated?
 
  1. Data collection and analysis
  2. Minimize anxiety about the change
  3. Develop operational indicators of success
  4. Make people uncomfortable with status quo

Question 2

A hospital has open shifts on its medicalsurgical unit. The manager has listed open shifts on the hospital's intranet. This is an example of which type of scheduling?
 
  1. External pools
  2. Internal pools
  3. Open shift management
  4. Float pools

[missalyssa26]

Answer to Question 1

1
Explanation: 1. Emphasis is placed on the assessment phase of change, particularly data collection and
analysis of the issue. Minimizing anxiety is incorrect because once the proposed change is
introduced, the change agent will attempt to minimize anxiety. Developing indicators is
incorrect because operational indicators of success are developed once the planning phase is
near completion. Making people comfortable is incorrect because planting the seeds of
discontent about the status quo occurs after the problem has been assessed.

Answer to Question 2

3
Rationale 1: External pools are nurses employed from outside the organization, such as agency nurses.
Rationale 2: Internal pools are pools of nurses within the organization from which the unit manager may assign supplemental staff as needed.
Rationale 3: Open shift management is a technique in which a nurse may self-schedule by monitoring open shifts on the hospital intranet.
Rationale 4: Float pools are pools of nurses within an organization who work on units in which there is a need. They are typically assigned that day or within 24 hours of their shift.
Global Rationale: