The healthcare agency is using regular staff meetings to improve ...

[frankwu]

The healthcare agency is using regular staff meetings to improve its organizational culture and healing environment. What should the nurse leading these meetings encourage?
 
  1. Open discussion, with no feedback
  2. An agenda strictly focused on patient care issues
  3. Relevant questions, asked respectfully
  4. Unanimous staff agreement with agency policies and practices

Question 2

The healthcare organization has a long history of a dissonant culture. How can nurse leaders in the facility promote change to a healing culture? Select all that apply.
 
  1. Hire staff with strong clinical skills and then provide education on values consistent with those of a healing culture.
  2. Hire staff with similar cultural backgrounds to reduce differences.
  3. Foster retention of administrators and staff with diverse backgrounds but with similar, consistent thinking habits and ideas.
  4. Assessing the mission statement of the organization for its stated values.
  5. Appraise whether stated values are cherished and demonstrated.

[angrybirds13579]

Answer to Question 1

3
Explanation: 1. Feedback is an essential part of this process if given supportively.
2. Teamwork issues can be as important as patient care issues.
3. Relevant, respectful questions can enhance trust and openness, which are important elements of a consonant culture and healing environment.
4. Unanimous agreement with agency policy and procedure can hinder improvement and positive change.

Answer to Question 2

4, 5
Explanation: 1. Hiring staff with values consistent with the organization and training them in terms of skills is a better plan.
2. Staff of varying backgrounds enhance the healing culture.
3. Staff must have diverse thinking and ideas as well as diverse backgrounds.
4. Positive change begins with an assessment of the stated values of the organization.
5. The leaders must determine if the stated values are being demonstrated and practiced.