During the nurse manager's performance evaluation, the nurse ...

[appyboo]

During the nurse manager's performance evaluation, the nurse executive shares that the staff believe the manager makes overly judgmental statements. Which strategies could the manager use to avoid this tendency? Select all that apply.
 
  1. Be very direct in communication.
  2. Use active listening.
  3. Try to understand other people's viewpoints.
  4. Stop and think before responding.
  5. Use open questioning.

Question 2

The nurses caring for a newly admitted patient need to discuss nursing care. Which location would maintain the confidentiality of this discussion?
 
  1. The nurse's station.
  2. The hallway outside the patient's room.
  3. The staff cafeteria.
  4. The room where nurses take report.
  5. The staff elevator.

[shewald78]

Answer to Question 1

2, 3, 4
Explanation: 1. The manager could be direct in communication style and still jump to conclusions and make hasty judgments.
2. If the manager uses active listening, the tendency to jump to conclusions will be lessened. The manager will be actively involved in the conversation and will be thinking about what is being said and how it is being said. This should slow down the manager's tendency to immediate response.
3. If the manager tries to understand other people's viewpoints, the manager will think more about the conversation taking place. This should slow down the manager's tendency to make rapid conclusions without getting all the needed information.
4. This stop and think strategy will likely help the manager avoid jumping to conclusions.
5. Open questioning is a good conversation technique, but is not a way to prevent making snap judgments.

Answer to Question 2

4
Explanation: 1. The nurse's station can be a very busy and open area, so confidentiality of a discussion cannot be assured.
2. This area is not secure.
3. Even though this area is used only by staff, it is not a place for a confidential discussion.
4. Since this area is used to relay information about patients, it must be private and secure.
5. This is also not a secure area.

[appyboo]

Thank you

[shewald78]

No problemo