The nurse says to the nursing assistant, Please bathe this ...

[altibaby]

The nurse says to the nursing assistant, Please bathe this patient first today. This message is delivered in the hallway as the nursing assistant is unloading breakfast trays for the unit.
 
  Which element of communication is most likely to result in miscommunication in this scenario? 1. Sender
  2. Message
  3. Receiver
  4. Context

Question 2

The team is using a PDSA cycle to test a proposed change to conduct an in depth analysis of data with comparison to the predictions. In which step of the cycle is this team working?
 
  1. P
  2. D
  3. S
  4. A

[Sweetkitty24130]

Answer to Question 1

4
Explanation: 1. There is nothing to indicate that the sender is inadequate in this scenario.
2. The message is clear.
3. There is nothing to indicate that the receiver is not competent to receive the message.
4. The context or environment where this message is delivered is likely to cause miscommunication. There are many distractions occurring that could cause the receiver to misunderstand or mishear the message sent.

Answer to Question 2

3
Explanation: 1. In the Planning stage, the objective of the test is stated; predictions are made about what will happen and why; and a plan to test the change is developed.
2. In the Do stage, a small test is done with identification of problems encountered and first analysis of data.
3. In the Study stage, a more in depth analysis of test data is done with comparison to predictions.
4. In the last step Act, the change is revised based on what has been learned from the test.