Author Question: Which option illustrates the manager's role in supporting effective communication? 1. The manager ... (Read 35 times)

mcmcdaniel · **on:** Jul 8, 2018

Which option illustrates the manager's role in supporting effective communication?

1. The manager should always use reassuring statements with the staff.
2. The manager should use selective listening when talking to staff about problems.
3. The manager should always reach forward and touch the staff member when delivering feedback.
4. The manager should inquire further into situations that seem vague or confusing.

Question 2

The nurse has been assigned to be a change agent for the facility's change to a computerized charting system. What type of planning will this require?

1. Strategic
2. Policy
3. Project
4. Both strategic and project

sabina576 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

4
Explanation: 1. Overuse of reassuring statements comes across as phony and condescending.
2. The manger should use active listening. Selective listening may result in missing important information.
3. Personal space is a critical issue in communication. The manager should not enter an employee's personal space without being certain the touch will be accepted.
4. This is an essential task of the manager. If the manager does not clarify this information, errors in judgment may be made.

Answer to Question 2

3
Explanation: 1. Strategic planning will not be necessary because changes will not be made to the organizations' departments or services provided.
2. This change probably will not change the value system, nor will laws and regulations be changing. Therefore, policy planning will not be necessary.
3. Since this change involves a specific time-limited initiative for the nursing department, this requires project planning.
4. Strategic planning will not be necessary because changes will not be made to the organizations' departments or services provided. Project planning will be required.