This topic contains a solution. Click here to go to the answer

Author Question: The nurse manager is coping with a staff member who is very resistant to change. Which strategy ... (Read 108 times)

LCritchfi

  • Hero Member
  • *****
  • Posts: 519
The nurse manager is coping with a staff member who is very resistant to change. Which strategy would be beneficial for this nurse manager?
 
  1. Maintain open communication with this staff member to establish trust.
  2. Help the staff member focus on parts of the change rather than on the whole change at one time.
  3. Take over all of the processes of the change.
  4. Ignore any hidden agendas brought by this staff member.

Question 2

The nurse team leader asks the nursing assistant to ambulate a patient after morning care. This is an example of which type of communication?
 
  1. Upward communication
  2. Lateral communication
  3. Diagonal communication
  4. Downward communication



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

kaykay69

  • Sr. Member
  • ****
  • Posts: 322
Answer to Question 1

1
Explanation: 1. Having an open and trusting relationship with staff will help to reduce resistance to change.
2. Focusing on parts and being unable to see the whole picture can result in territoriality.
3. Staff will not be innovative if managers over-direct, over-observe, or over-report.
4. Staff with hidden agendas or motives are barriers to change and should not be ignored.

Answer to Question 2

4
Explanation: 1. Upward communication occurs when the receiver is at a higher position in the organization's hierarchy than is the sender.
2. Lateral communication occurs between two persons at the same level of hierarchy in the organization.
3. Diagonal communication occurs when persons at two different levels in the organization's hierarchy are working together on a project in which position in the hierarchy is not considered.
4. Downward communication occurs when the sender is at a higher position in the organization's hierarchy than is the receiver.




LCritchfi

  • Member
  • Posts: 519
Reply 2 on: Jul 8, 2018
Great answer, keep it coming :)


bulacsom

  • Member
  • Posts: 329
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

 

Did you know?

Fatal fungal infections may be able to resist newer antifungal drugs. Globally, fungal infections are often fatal due to the lack of access to multiple antifungals, which may be required to be utilized in combination. Single antifungals may not be enough to stop a fungal infection from causing the death of a patient.

Did you know?

Eat fiber! A diet high in fiber can help lower cholesterol levels by as much as 10%.

Did you know?

Lower drug doses for elderly patients should be used first, with titrations of the dose as tolerated to prevent unwanted drug-related pharmacodynamic effects.

Did you know?

Acute bronchitis is an inflammation of the breathing tubes (bronchi), which causes increased mucus production and other changes. It is usually caused by bacteria or viruses, can be serious in people who have pulmonary or cardiac diseases, and can lead to pneumonia.

Did you know?

Pregnant women usually experience a heightened sense of smell beginning late in the first trimester. Some experts call this the body's way of protecting a pregnant woman from foods that are unsafe for the fetus.

For a complete list of videos, visit our video library