Which activities represent the eight-step process for ...

[Alygatorr01285]

Which activities represent the eight-step process for organizational change? Select all that apply.
 
  1. Management has created a sense of urgency for the change by publishing outcome data on the organization's intranet.
  2. Management has worked to develop and communicate a vision that can be shared by all employees.
  3. Management has empowered employees to make changes.
  4. Management is engaged in deep change.
  5. Management has orchestrated and celebrated some short-term successes along the path to change.

Question 2

Which of the following tools that is used to support patient care coordination is patient-centered?
 
  1. Clinical practice guidelines
  2. Clinical pathways
  3. Risk management
  4. Disease management
  5. Case management

[234sdffa]

Answer to Question 1

1, 2, 3, 5
Explanation: 1. The eight steps are create a sense of urgency; create a guiding coalition and mobilize commitment; form strategic vision and initiatives; enlist volunteer army; enable action by removing barriers; generate short-term wins; sustain acceleration; and institute change.
2. The eight steps are create a sense of urgency; create a guiding coalition and mobilize commitment; form strategic vision and initiatives; enlist volunteer army; enable action by removing barriers; generate short-term wins; sustain acceleration; and institute change.
3. The eight steps are create a sense of urgency; create a guiding coalition and mobilize commitment; form strategic vision and initiatives; enlist volunteer army; enable action by removing barriers; generate short-term wins; sustain acceleration; and institute change.
4. This is not part of the eight steps. This is a coping strategy for what Quinn describes as slow death.
5. The eight steps are create a sense of urgency; create a guiding coalition and mobilize commitment; form strategic vision and initiatives; enlist volunteer army; enable action by removing barriers; generate short-term wins; sustain acceleration; and institute change.

Answer to Question 2

1, 2, 4, 5
Explanation: 1. Clinical practice guidelines are used to support patient care coordination that is patient-centered.
2. Clinical pathways are used to support patient care coordination that is patient-centered.
3. Risk management is used to track high-risk errors and potential legal concerns that might lead to malpractice. It is not used to support patient care coordination that is patient-centered.
4. Disease management is used to support patient care coordination that is patient-centered.
5. Case management is used to support patient care coordination that is patient-centered.