When preparing to develop a program for online communication between patients and healthcare providers, which of the following would the providers address as the priority?
A) Asking questions without a visit
B) Making appointments
C) Renewing prescriptions
D) Getting lab test results
Question 2
A healthcare provider is setting up e-mail communication between the practice and his patients. One of the nurses is teaching the patients how to use the system.
The nurse determines that additional teaching is needed when one of the patients states which of the following?
A) We need to put our names or identification numbers in the body of the message.
B) We should be very specific in our message, making sure that it is detailed.
C) We should put the issue in the subject line of the message.
D) When we get a response, we should use the auto-reply feature to acknowledge it.
Nurse-patient interaction; nonveral communication
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