Author Question: All performance evaluations, whether formal or informal, should be based on appropriate standards of ... (Read 888 times)

Shelles · **on:** Jul 8, 2018

All performance evaluations, whether formal or informal, should be based on appropriate standards of performance. In the context of a performance appraisal, which of the following are appropriate performance criteria? (Select all that apply.)

A) The manager's experience base
B) The nurse's written job description
C) The institution's policies and procedures
D) Nursing standards of practice
E) The nurse's career goals

Question 2

The nurse manager of a busy medical unit prioritizes effective communication with the employees of the unit. In recent years, an increasing amount of this communication has involved e-mails and text messages.

When using these communication media, the nurse should

A) take action to ensure that patient confidentiality is maintained.
B) cc upper management and human resources with all e-mails.
C) avoid using a smartphone on the unit whenever possible.
D) follow up e-mails with a paper copy of important messages.

milbourne11 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

Ans: B, C, D
Standards of performance include job descriptions, policies and procedures, and
professional standards of practice. A leader's personal experience base and the nurse's goals
may be relevant but neither is an objective measure for appraising the nurse's performance.

Answer to Question 2

Ans: A
Patient privacy can be difficult to ensure when communicating electronically. As a
result, nurse leaders must take measures to protect confidentiality. Electronic messages do not
always need be followed up with paper copies and it is unnecessary to cc superiors on all
communications. Smartphones are an effective communication tool, provided they are used in
an appropriate manner.