During a performance evaluation, the staff nurse tells the nurse ...

[DyllonKazuo]

During a performance evaluation, the staff nurse tells the nurse manager, I'm not the only one who takes a long lunch break, so I shouldn't be penalized for doing that. The nurse manager understands that the staff nurse's behavior is that of:
 
  a. An exploder
  b. A sniper
  c. An unresponsive person
  d. A complainer

Question 2

The best response for the nurse manager to use with an angry employee is:
 
  a. What is wrong?
  b. You are really inappropriate with your anger.
  c. If you would like to talk, we can go into my office.
  d. I'm not sure why you are angry, but don't take it out on me.

[FergA]

Answer to Question 1

ANS: D
Complainers may dump on one directly or may complain about other awful people. Complaining helps people appear blameless and innocent, at least to themselves.

Answer to Question 2

ANS: C
One must consider the setting in which one communicates and time one's message for maximal impact. Listening, an active process that requires conscious attention, is critical to good communication.

[DyllonKazuo]

Gracias!

[sailorcrescent]

TYSM