The chief nursing officer understands that a nurse manager can ...

[NguyenJ]

The chief nursing officer understands that a nurse manager can exhibit stress that is related to trying to keep up with the number of electronic messages that arrive, as well as trying to remain accessible to staff.
 
  What is a strategy that would assist the manager to manage the information overload effectively?
 
  a. Ignore messages unless they are labeled as important.
  b. Determine who is most likely to send useful or important information or requests.
  c. Check e-mail messages once a day.
  d. Encourage face-to-face meetings rather than e-mail.

Question 2

The nurse manager is implementing a shared governance model to help with communication and decision making. Although staff members like the concept, change is difficult. Staff nurses feel:
 
  a. More empowered.
  b. More communicative.
  c. Less stressed.
  d. More powerless and devalued.

[isabelt_18]

Answer to Question 1

ANS: B
Reduction of stress related to information overload requires the development of information-receiving and information-sending skills. Information-sending skills include determining most common sources of useful data, labeling files and folders to which e-mail messages can be directed, deletion of e-mails, and focusing on the most important pieces. Information-sending skills include keeping e-mail messages short (and calling if the message needs to be long) and considering the most appropriate medium for messages (telephone, fax, face-to-face).

Answer to Question 2

ANS: D
Change can lead to feelings of being overwhelmed and powerless, especially if complexity compression or rapid, intense changes have been involved.

[NguyenJ]

Gracias!

[adf223]

Great answer, keep it coming