Answer to Question 1
ANS: C
E-mail can be a convenient, rapid, inexpensive method of communicating between providers and clients. Yet, while most clients express a desire to communicate with their health care providers via e-mail, only about 72 of physicians in large medical centers reported using this method of communication. Barriers include concern about lack of income generation, confidentiality, malpractice, and time factors. Office nurses use e-mail for scheduling appointments, posting test results, providing prescription refills, and other health reminders. Nurses also use e-mail for education or follow-upfor example in tracking the response of clients who are on new medication, instead of waiting until their next office appointment. AMA guidelines suggest that electronic or paper copies be made of e-mail messages sent to clients.
Answer to Question 2
ANS: D
The Omaha System is a comprehensive practice, documentation, and information management tool.
In the communication technique of collaborating, the nurse sends the message that the nurse and pati
Effective listening skills demonstrate empathy to the patient and break down barriers to communicati
Comparison of Paper Medical Records and Electronic Health Records
Example of a Medicare Electronic Remittance Advice (ERA).
Therapeutic Communication Skills
Electronic thermometers