James has demonstrated strong leadership skills during his first year as an RN. He observes that one of his coworkers appears very anxious when dealing with demanding families.
James displays emotional intelligence when he:
A. Reports to the nurse manager that his friend is very anxious when dealing with demanding families.
B. Says to his friend, Dealing with these demanding families can be stressful.
C. Says to his friend, You seem very anxious when dealing with these families; maybe you should seek counseling.
D. Ignores the behavior because everyone takes a different time to adjust to the role of an RN.
Question 2
Sally has been working only 3 months after graduating from her nursing program. She confides in a friend that she wants to develop herself as a good follower.
Her friend says, Anyone can followjust walk behind someone and do nothing. How might Sally respond?
A. I don't mean now, but when I become a nurse manager.
B. Effective followers need to be active participants in the workings of this unit.
C. Effective followers need to do everything the administrators want.
D. Effective followers need to continuously question the status quo and strive to make changes.
Muskox populations remain in the Arctic all year, though they migrate to higher elevations in the wi
William James (1842–1910)
Therapeutic Communication Skills
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