When asked what qualities were most important for a successful change to be accomplished, nurse leaders identified which of the following?
A. Effective communication, recognition of staff welfare, and staff empowerment
B. Tangible awards for participating staff, having some key people to argue against the change, and clearly setting target dates for implementation of the change process
C. Staff unawareness, identifying the pre-dicted outcomes that would be generated from the change, and providing off-work time to discuss the change with the par-ticipating staff
D. Clearly specified actions that would be taken regarding staff who would not par-ticipate, favoritism toward all participating staff, and an evaluation plan for the change
Question 2
To lead in the midst of change and chaos, it is necessary to have a clear vision and support from one's followers. Which of the following illustrates that the staff support the nurse manager's vi-sion on a nursing unit?
A. Staff members refuse to attend orientation to electronic documentation on their own time even though lunch or dinner is pro-vided at a nearby restaurant.
B. The division's suggestion box reveals eight complaint messages about the nurse manager from nurses on her unit.
C. No one attends a mandatory orientation class on electronic documentation even though staffing would allow for half of the unit to participate.
D. Staff members are attending the manag-er's summer party to kick-off a new initi-ative for the unit's electronic documenta-tion change.
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