It appears that many nurses use avoidance to manage conflict. ...

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It appears that many nurses use avoidance to manage conflict. However, this does not generally resolve the problem because:
 
  A. Avoiding will generate a win-win situa-tion.
  B. Avoiding a conflict ultimately causes ten-sion among team members and negatively influences the care environment.
  C. Most staff are not capable of fully avoid-ing or ignoring a problem and so they be-gin to compromise with the other group, which yields a win-win situation.
  D. Most problems that are ignored generally improve with time.

Question 2

One home-care agency is being bought by a competing company that has a different type of patient assignment system for nurses.
 
  The director of the agency being purchased decides to share the new assignment system with the staff, and she encourages them to consider trying it now and compiling some feedback about how it works before the acquisition occurs. This think-ing is very proactive because:
  A. It is better to choose to change and design one's own approach to change than to have a change imposed by some external force.
  B. The new company will most likely force the staff nurses to adopt this care delivery system on the first day after the merger.
  C. Change should be quick so there is not enough time to complain about potential ramifications.
  D. Change theory indicates the most benefi-cial changes are made spontaneously by only a few of the people who will be a part of the change process.

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Answer to Question 1

ANS: B

Feedback
A Incorrect because this will not generate a win-win solution.
B Correct because team members need to manage their conflict and not avoid the problem.
C Incorrect because compromising and avoiding will not generate a win-win solu-tion.
D Incorrect because time will not improve this conflict.

Answer to Question 2

ANS: A

Feedback
A Correct because the change is going to come with the merging of agencies and being proactive will assist everyone in the adjustment.
B Incorrect because the new delivery system is probably going to happen but an effec-tive leader will not force it until some of the other changes brought on with the merger have occurred.
C Incorrect because effective change occurs over a period of time.
D Incorrect because change theory says it should be embraced by all and slowly in-troduced.