Many leaders view unexpected events as negative happenings that ...

[dejastew]

Many leaders view unexpected events as negative happenings that upset the regular work day. Instead, we need to see these surprises as learning experiences that will:
 
  A. Offer challenges for staff to build their problem-solving skills.
  B. Allow staff practice time with patients to manage their fears.
  C. Seek advice from any physicians to troubleshoot the problems.
  D. Provide staff the opportunity to determine they should not be nurses.

Question 2

One is correct in his or her understanding of chaos theory if he or she believes:
 
  A. Life should be predictable and part of a large planned schemata.
  B. Change will occur no matter what we do to maintain the existing order.
  C. Nurses are able to successfully prevent chaos in their workplaces.
  D. People intuitively perform worse if an unexpected situation arises.

[sokh]

Answer to Question 1

ANS: A

Feedback
A Correct because these unexpected hap-penings serve to improve staff skills in problem solving.
B Incorrect because staff do not need prac-tice time to help their patients but rather more experience to increase their skills with communication.
C Incorrect because nurses often are the ones advising the physicians, unless it is a very experienced physician.
D Incorrect because it is not the goal to talk nurses out of nursing.

Answer to Question 2

ANS: B

Feedback
A Incorrect because life is not predictable.
B Correct because change will occur no matter what we do.
C Incorrect because it is impossible to pre-vent chaos to some degree.
D Incorrect because people perform better with unexpected crises.