Sometimes organizations use measurable critical success factors ...

[rosent76]

Sometimes organizations use measurable critical success factors (CSFs) when developing their strategic plan. The CSFs include People, Service, Quality, Financial, Growth, and sometimes Community.
 
  Which of the definitions indicates the meaning of the term People? a. The term People represents the patients served.
  b. The term People represents the nurses and physicians who provide the care.
  c. The term People represents the community served.
  d. The term People represents the upper-level management.

Question 2

A nurse manager is using Benner's (1984) novice to expert model for clinical and career promotion ladders in order to provide a framework for facilitating professional staff development.
 
  Which of the following is not necessarily one of the five stages of Benner's novice to expert model? a. Novice c. Competent
  b. Beginner d. Expert

[cascooper22]

Answer to Question 1

B

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A This does not represent the meaning of the term People as a CSF.
B The term People, when used as a CSF, represents those who are attracted to an environment conducive for nurturing the best in their practice.
C This does not represent the meaning of the term People as a CSF.
D This does not represent the meaning of the term People as a CSF.

Answer to Question 2

B
Benner's novice to expert model consists of five stages of experience: novice, advanced beginner (not
just beginner), competent, proficient, and expert.