Answer to Question 1
A
Using the decision-making process, since you have already determined that a decision needs to be
made, your next step is to determine the outcomes. The issues to be considered are whether the child
and mother's anxiety will be reduced and whether they will become satisfied consumers of the health
care you provide as a result. Identifying the alternates, making a decision, and evaluating your
decisions are involved in steps 3 through 5 of the decision-making process.
Answer to Question 2
A, C
Nurses' salaries and patient care supplies are considered direct cost. Maintenance cost, heating, air
conditioning, and electricity costs are all indirect costs.