Author Question: Which of the following is the primary task to be accomplished during the initial telephone contact ... (Read 74 times)

Coya19@aol.com · **on:** Jul 8, 2018

Which of the following is the primary task to be accomplished during the initial telephone contact between the home health nurse and the client?

a. Make sure that the name, address, telephone, and other data are accurate
b. Confirm that the nurse will be a guest in their home so socialization can occur
c. Allow the client to give permission and agree to a time for a home visit
d. Warn the family that the nurse will always need to immediately see the proof of insurance before proceeding further

Question 2

A nurse established a new parent support group where new parents meet to share problems and solutions. After about 3 months, fewer people were attending. Which of the following actions should the nurse take next?

a. Accept that the new parents may now be comfortable in their role and no longer need a support group
b. Bring in outside experts to give presentations on specific infancy development issues
c. Change the format of the group meetings to include more time for socialization
d. Suggest an ongoing educational program on infant and child development to renew interest in attending the group

dominiqueenicolee · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

ANS: C
The nurse contacts the client and informs him or her about the service referral. The first telephone contact with the client or family consists of an exchange of essential information, including an introduction by the nurse, identification of the agency that received the referral, and the purpose of the visit. After the initial exchange of information, the nurse informs the client of his or her desire to make the home visit, the client gives permission, and the group sets a mutually acceptable time for the visit. The nurse is a guest in the client's home but not in the usual social sense. Public health nurses who are reimbursed by tax dollars may not require evidence of insurance coverage.

Answer to Question 2

ANS: A
It is also important to remember that groups usually have an anticipated life expectancy. After the needs of the groups are met through education or support, there may no longer be a need for a particular support group. The FCN should document the history of the group and move forward toward new goals.