Author Question: Co-optation is an approach to citizen participation or management that stresses customer ... (Read 19 times)

vicky · **on:** Jul 12, 2018

Co-optation is an approach to citizen participation or management that stresses customer satisfaction, examines relationships among existing management processes, seeks to improve internal agency communications, and responds to valid customer demands.

Indicate whether the statement is true or false.

Question 2

The Freedom of Information Act (FOIA) of 1966 was used as a means of exposing mismanagement and succeeded in enhancing agency accountability.

Indicate whether the statement is true or false.