Author Question: A few days after you purchased an in-home entertainment system, you receive a call from the ... (Read 60 times)

Pineapplelove6 · **on:** Jul 14, 2018

A few days after you purchased an in-home entertainment system, you receive a call from the installer, asking if you have any questions and if the system is working as expected. Which step in the personal-selling process does this represent?
A) Asking for the sale
B) Follow-up
C) Making the presentation
D) Prospecting
E) Answering objections

Question 2

The franchisee supplies:
A) the required training for the franchised business.
B) a known and advertised business name.
C) a method of doing business.
D) the required materials for the franchised business.
E) labor and capital, and owns and operates the outlet.