Author Question: Meeting and exceeding expectations is important for both internal and external projects. Indicate ... (Read 45 times)

melina_rosy · **on:** Jul 14, 2018

Meeting and exceeding expectations is important for both internal and external projects.

Indicate whether the statement is true or false

Question 2

The right to be heard implies that companies should listen to consumer complaints and
A) thank them for their time.
B) give them a full refund.
C) do whatever the consumer requests.
D) do nothing-just listening is enough.
E) take appropriate action.